About Us

We know that hosting is about much more than uptime and site speed. Even though your hosting bill may be a negligible part of your business spend, your website is maybe the most important tool your business has.

The main reasons customers come to Raptortech is the fact that they trust us with their websites, not just because even our first line support have the technical experience to help with and understand complex issues, but because our technical support and management are relatable, approachable and understanding.


Among the principles, we decided:

  • We wanted to be completely open about the infrastructure and network we use.
  • We wanted every team member to be technical.
  • We wanted every team member to work during daylight hours and be able to maintain a family life.
  • We wanted to be at least 100% green.
  • We wanted to work in places that suited us, rather than on industrial estates.

You might be surprised to hear that the majority of web hosting companies are owned by just three large corporations – GoDaddy, Endurance International and 1and1. When you scratch beneath the surface, you’ll find dozens of the “top” hosts are ultimately owned by these three corporates. A lack of competition means prices have been kept high (and rising), whilst client apathy to migrating means service is often lackluster, as you are just a client number out of millions.

Conversely, smaller hosting startups work great for a certain amount of time, where enthusiastic owners are involved in the day to day running but these companies eventually struggle to scale as they grow. Many hosting providers experience these growing pains and you may have noticed it with yours in the past – perhaps support responses have become slower or less in-depth, or performance on your site has dropped as time has gone on.

Raptortech  is set up to scale from day one.

Our experience in the hosting industry has taught us that efficiency comes through automation. Behind the scenes with everything we are able to, Raptortech has automated all of the processes that even today many hosting providers are still doing by hand. Deploying new servers, tracking malware, and even handling Denial of Service attacks are all handled by our advanced software and automated processes. It means our team can spend more time helping you, our clients, with the vast majority of our technical team being entirely customer-facing.

In addition, we made a conscious decision to use external providers if we felt they could help us scale more effectively than developing things in-house. This is principally apparent in our use of infrastructure providers – to match Google or Amazon datacentre technology would take years and cost at least hundreds of millions, especially in multiple locations. But it’s also true with partners like cPanel, MailChannels and Softaculous, where it makes sense for us to leverage their systems and add our own value. In some cases, we have since moved external solutions in-house (for instance replacing a third-party DNS system with our own Anycast cluster based on AWS).

No financial debts, no capital costs

As we designed the Raptortech platform, we knew that we did not want to have to spend millions building our own facilities, or entering an arms race against DDOS attackers. One of many benefits of using public cloud providers for our underlying architecture means that hardware replacements, scaling internal networking, and expanding data centers  are not problems we need to concentrate on. We let the billion dollar cloud providers handle that, and instead focus on providing the best shared, reseller and dedicated web hosting platform we can. In previous companies we had to hold back spending on customer service, in order to save funds for capital investment; that will never be the case with Raptortech.